Services

Free shipping?

Yep. If your order totals $525 or more, we’ll throw-in FREE FedEx Ground* shipping to anywhere in the U.S. contiguous 48 states!**

**Orders under $525 subject to a minimal shipping charge for FedEx Ground services to the U.S. contiguous 48 states. Upgrade to Overnight, 2-Day, or 3-Day Express for additional charge. Shipping to Alaska, Hawaii, or Canada is extra.
See the Estimate Shipping tool in your shopping cart for details.

Shipping Guidelines and Policies

– FedEx Ground shipping is estimated one to five business days after the order is placed, based on location.
– FedEx sends a generated email with tracking information after the order is shipped.
– FedEx does not ship to P.O. Boxes or APOs.
– A $20 shipping fee will be charged if the shipping address needs to be changed after the order is placed.
– If the ship-to address provided on the order is incorrect, 1Up USA is not liable to change this or for the missing packages.
– If the wrong quantities or incorrect items are purchased, the customer will be responsible to use their preferred shipping carrier to ship the products back.
– 1Up-USA.com LLC is not responsible for stolen packages after FedEx delivery confirmation.
– By submitting your order you are agreeing the entered “ship-to” address is safe and secure for delivery without a signature required.
– If ‘Signature Required’ was selected during check out, FedEx Drivers attempt 3 deliveries before the package/s is either held at the nearest FedEx Facility for pick-up or returned to 1UP USA.com llc. If the package is returned to 1UP USA.com llc, the customer is responsible for re-shipment fees.

A note to our Canadian friends.

We appreciate Canadian business and have made efforts to make shipping there simple and affordable for our customers. Canadian and international customers will be responsible for taxes, duty, and brokerage fees by FedEx standards.

No tricks. Just good, fair service.

We want you to be completely satisfied with your purchase. That’s why you can return your 1Up product for a full refund anytime within 60 days of the original purchase date. It’s simple:

– Request your pre-paid FedEx return label.
– We’ll send you a printable version via email or a pre-printed copy via USPS.
– Package your item(s) and drop off at your nearest FedEx depot.
– Your refund will be issued as soon as the returned item(s) are received.

WE HAVE YOUR BACK. 100%.

All 1Up USA brand products include 100% lifetime warranty protection from factory defects or breakage under normal use.*

*Warranty does not cover conditions beyond 1Up USA’s control, including but not limited to:

– Theft
– Vandalism
– Collision
– Product misuse
– Chemical reactions
– Oxidation from different coastal environments and UV variances**

NOTICE! 1UP-USA.com LLC is no longer replacing stolen racks due to the steep increase in theft. We recommend using a short cable lock or U-lock to secure your investment to your vehicle’s receiver. We apologize for the inconvenience this may cause.

Warranty questions?

Contact us. We’ll be happy to help you out!
Phone: 608-568-7261
E-mail: email@1up-usa.com

*Warranty valid for original product purchaser only. Proof of purchase  required for all warranty claims. Hawaii, Alaska, and international customers will be required to pay for shipping on the product under warranty.

**1Up USA racks are constructed of aluminum and the majority of the fasteners are stainless steel. Certain environments will still be conducive to corrosion or oxidation. All hardware should be inspected periodically. If replacement parts are needed, please contact 1Up USA or your local hardware store.